Shipping and Payments
EN What are your delivery times?
Orders placed in our online store are usually prepared for shipment within 48 hours of receiving your order, except for those made on weekends or public holidays.
For payments made via bank transfer, we will ship within 48 hours of the payment being credited to our account.
We guarantee that all orders will be shipped within three business days of receipt.
If, for any reason, we are unable to meet this timeframe, we will promptly notify customers by email.
How much will shipping cost?
The cost of shipping varies based on the destination country, the courier service selected, and the delivery method chosen. For a detailed estimate, please refer to our shipping calculator at checkout, which will provide accurate rates based on your specific order and delivery preferences. If you have any further questions, feel free to contact our customer service team.
Can you provide worldwide shipping?
At the moment, we ship to most EU countries. If you'd like to ship to another destination, please reach out to our customer service team, and we'll be happy to help!
What payment methods do you offer?
We offer payment by Visa and Mastercard, direct bank transfers, and PayPal. If you are unable to use any of these payment methods, please contact us for further assistance.
My Order
How can I cancel my order?
If you wish to cancel your order before it has been processed and shipped, please email us at info@latayafashion.com, and we will handle the cancellation for you. If your order has already been shipped and you would like to return the items, please log into your account on our website, find your order, and request a return. We will then provide you with the necessary instructions.
What if I receive the wrong or faulty product?
We apologize for any inconvenience caused by receiving the wrong or faulty product. If this happens, please log into your account on our website, find your order, and request a return. We will then provide you with the necessary instructions to resolve the issue.
Product
How do I return my product?
Our customers can return their purchases without providing a reason within 14 days of receiving their order.
To ensure a smooth return process, please adhere to the following guidelines: the item must be unused, undamaged, and free from visible signs of wear, it must be shipped or delivered in person no later than 14 days after receipt.
If these conditions are met, we will refund the purchase price within ten business days of receiving the returned item. Please note that return shipping costs are not covered by us.
How do I care for my product?
It's very important to take good care of your items to ensure they last as long as possible. You can find detailed care instructions on each product page under the "Care" section. This will provide you with all the information you need to keep your products in great condition.